Your satisfaction is most important to us and from the moment you call us we will do our best to ensure that the experience you have will be one that builds confidence and delivers peace of mind.
When booking work with GOODWOOD FITCH your unique job reference number allows us to track and access all relevant information for your job at every stage on our system. The majority of our work is from returning customers and our reputation has been built on the trust customers have that we will undertake the work, however small or large, with complete professionalism and to the highest standards. Larger works will be supervised by one of our highly knowledgeable and experienced managers who will regularly update you and answer any of your queries.
Why do we do all this? Because we really do care!
Charges – Our charges are transparent, clearly shown on our quotation with instructions about payment terms and payment methods.
Invoices – A VAT invoice will be produced for each job.
Guarantees – Workmanship is covered by a 12 month guarantee.
Customer Service – We are here to assist you and help however we can.
Customer details – Under no circumstances will any customers' details be shared, sold or in way passed on to any third party.
Security – Any keys left with our installers to gain access to your property will be kept securely at all times.
Data Protection – Customer information & other records are dealt with strictly in accordance with the Data Protection Act 1998.
If you would like to know more about GOODWOOD FITCH or require any other information, please contact our office and we will be happy to talk to you.
Telephone: 020 3771 9919
Post: GOODWOOD FITCH,
Unit 7, Menin Works, Bond Road, Mitcham CR4 3HG
Company Identification – our installers are issued with a photo identification card stating their name.
Qualifications – our installers are fully qualified and experienced in their respective trades.
Care – our installers will wear over-shoes if required and will protect floors and carpets and cover furniture. Our installers will vacuum and leave your property in the same state they found it.
Access – our installers will move large pieces of furniture to gain access to windows but we do ask that small and personal items are removed before we arrive.
Vehicle – our installers will arrive at your property in a recognisable company vehicle.
Insurance – our installers carry public liability insurance by law to meet with regulations.